OneWayFurniture.com is an online furniture store where customers can shop for furniture for their home and buy this at discounted prices directly from the manufacturer. The range of products that are sold on this website are:
They also sell furniture for the following rooms in the home:
The furniture that they stock comes from hundreds of different manufacturers, some of which are really well-known brands. Some of the furniture brands that are stocked at OneWayFurniture.com are:
In addition to the savings that can already be made on the site, there are further discounts in the sales and clearance sections of the website. Also, they have regular promotions on different sections of their website. This means that there are some great bargains to grab on this website.
One Way Furniture, Inc. was established in 1997. It has gradually expanded and now has over 300 warehouses across the United States. The corporate headquarters for the company are based at 535 Broadhollow Road, Suite A7, Melville, NY 11747. They offer customers the opportunity to buy furniture directly from the manufacturer, meaning that they can make savings of between 30-70%. The President of the company is Mitchell Lieberman, the Chief Operating Officer is Brian Luke and Naoya Higashi is the CTO.
There are many reviews of this store available on the Internet. OneWayFurniture.com also have their own reviews section on their website so that potential customers can read the feedback that has been given by previous customers. The reviews displayed give an overall good impression, but this may be biased and carefully selected examples. Some examples of these reviews are:
“I have ordered twice from this merchant. Items were as advertised and my order was processed and delivered promptly.”
“I love the bed that I purchased. The transaction was very easy and shipping was VERY quick.”
“Unlike many retail store fronts that are confusing and have just way too much on their home page, Onewayfurnitures site is well organized and pleasant to browse. They have great selection (including unique pieces), very reasonable prices, and checkout is hassle-free. Plus, update and confirmation emails are prompt and informative. I ordered something that was on backorder, so haven’t received it yet, but I did receive an update email notifying me of the ship date.”
Further examples of feedback can be taken from other sites across the Internet. Overall these show that people have had positive experiences of OneWayFurniture.com. However, there are some customers who have had some problems when ordering products from them. Some samples of customer reviews from epinions.com are:
“Very, very pleased. I saw a dinette that I liked. I was very afraid to order something that I have never seen over the Internet. Pictures are very good, the items looks exactly the way they show it in the picture. I was worried about the glass top breaking, however, it all came in one piece. Nothing broken, nothing missing.”
“This was my second time ordering from one-way furniture. The first was acceptable enough to bring me back, but the second time I realize you basically, get what you pay for. The quality of the material is relatively cheap but the worst of it is that the customer service is terrible and returns are not worth it.”
OneWayFurniture.com has also been featured on blogs, articles and in the media. One such article, published on prleap.com, says the following:
“One Way Furniture has ranked in the Inc 500 for over 5 years. The online furniture company has been selling online since 1997 when the internet was not a typical place to buy furniture. "Sure, many companies can offer furniture for sale online. However, what sets One Way Furniture apart is our ability and track record to ensure a safe delivery. That is something that comes with years of experience" added Lieberman.”
OneWayFurnitue.com appears to be a credible and well respected business. They are BBB accredited and have been given a rating of A+. This is based on the length of time the company has been operating, the number of complaints that have been received, how the complaints have been dealt with and the background information on the site. The company also has a number of other awards, accreditations and recognitions. These include:
- Top 400 Internet Retailers Guide- PRLEAP.com.
- Inc 500 Top Retailer- Inc.com- rated 35.
Alexa.com have given OneWayFurniture.com a global ranking of 68,429 and a US ranking of 14,102. Other than the US, OneWayFurniture.com is also a popular website in Canada and India. The people who are most likely to visit the site are college educated females who are aged between 55 and 64. User reviews give this website 4.5 stars out of 5. Compete.com estimates that on average, OneWayFurniture.com had 243,789 visitors in May 2012. This gives them a traffic ranking of 8,423. When compared with 4 similar websites, OneWayFurniture.com is ranked second with home decorators.com being ranked first and furniture buzz.com sitting in fifth position. Google PageRank give this store a rating of 4 out of 10.
OneWayFurniture.com have their own Facebook page and this is used to promote their products and any special offers that they have on at the moment. It is usually updated on a daily basis. 2,234 people like this page and 66 people are talking about it. You can also connect with OneWayFurniture.com via Twitter. Many of the posts on here are similar to what is posted on Facebook. They have 744 followers. The final social media tool that this website uses is YouTube. Although they have 1,861 video views, they use this form of social media marketing to a lesser extent than Facebook and Twitter and they do not have regular updates.
OneWayFurniture.com is hosted by Yahoo! Stores and they use Secure Sockets Layer (SSL) encryption technology via their servers. This encrypts information such as financial services and payment information. The security of the site is verified by TRUSTe.com and there is a logo which can be clicked on to view their report. Google Safe Browsing Diagnostics have also verified the security of this site. They say that the site is not currently listed as suspicious and they have not hosted any malicious software in the past 90 days. , nor has malicious software been downloaded. Furthermore, they add that OneWayFurniture.com does not appear to act as an intermediary for the infection of other sites. This suggests that the security of this site is very good.
There is an extensive range of products on this site that cater for all budgets. Therefore, the pricing at OneWayFurniture.com is varied. Some examples of the pricing for their more expensive items are:
- There are 120 entertainment centres. These are priced between $129.00 and $3517.50.
- There are 120 different products in the leather sofas and loveseats range. The most expensive of these is $4, 552.00. The cheapest item in the range costs $399.00.
Some examples of the diversity of the prices and products available are:
- Table lamps cost between $18.00 and $2,499.99. There is a choice of 1380 different products within this range.
- 720 different styles of mirror are available from OneWayFurniture.com. The cheapest is $59.00 and the most expensive is $1,863.40.
When compared to sites that sell similar products, OneWayFurniture.com compare favourably. They are more expensive than some sites and cheaper than others. However, as they sell products for various budgets their overall price range is extensive. In addition to this, many of the items are greatly discounted and customers are saving money because they are buying directly from the manufacturers and cutting out the middle man. There are regular promotions and customers who sign up to their email newsletter will be notified of all offers in advance. There is free shipping on many of the items. OneWayFurniture.com also offer a 180-day lower proce guarantee. If you find the same item that you have purchased for less anywhere else on the Internet within 180-days of completing the transaction, they will beat that price by $1.
OneWayFurniture.com offer free shipping on all orders to the 48 contiguous states of the US. For orders to Canada there are shipping and handling fees that will be applied during the ordering and checkout process. Some orders to Canada may also be subject to additional taxes. OneWayFurniture.com do not ship outside Canada and the US. If the items that you have ordered are in stock, they will be shipped between 5 and 7 days of ordering. This means that they will believed in 1-2 weeks. Most orders are shipped by UPS or Fedex. However, for larger items of furniture, it is necessary for them to be shipped by truck. If larger items need particular care and handling, OneWayFurniture.com recommend their White Glove Delivery service. There is an extra charge for this and customer service can be contacted to discuss the price.
OneWayFurniture.com offer several methods of payment. They accept several credit and debit cards including MasterCard, Discover, American Express and Visa. You also have the option of paying with PayPal, personal checks or money orders. It is important to note that if you have paid by personal check, items will not be shipped until the check has cleared.
If you are unhappy with any item within 30-days of purchase, you can return the item and receive a full refund. All items must be new and unused. There are some exceptions to this. Special orders, bedding and linen cannot be returned. There is a 15% restocking fee on all returns. However, if you choose to exchange your item for something of equal value, the restocking fee is waived. If the item arrives damaged then you must inform OneWayFurniture.com and the shipping company within 5 days. You will either be offered a replacement or a refund, less restocking fees. It is also possible to cancel an order provided that it has not yet been shipped. This does not apply to special orders.
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